Help

Support

Tend is made by one household, not a support department. That means replies come from a person — and that they are not instant.

Get in touch

Useful things to include: what you were doing, what you expected, what happened instead, and your iOS version. Please don't paste a gratitude entry into an email — it is private, and we don't need it to fix anything.

Common questions

Where are my entries stored?

On your phone, and nowhere else. There is no account and no sync, which also means an uninstall takes your entries with it. See the privacy policy for the full picture.

How do I delete everything?

Settings → Data & Privacy → Delete all data. It is immediate and cannot be undone — there is no copy anywhere else to restore from.

Does Tend read what I write?

No. To personalise a prompt, Tend sends a mood, a category and an age range to OpenAI, with your name replaced by "the person". Your actual entries are never sent.

How do I turn off analytics?

Settings → Data & Privacy, and switch off "Help improve Tend". The switch takes effect immediately.

How do I manage or cancel a subscription?

Subscriptions are handled by Apple, not by us: Settings app → your name → Subscriptions. Cancelling there stops the renewal and keeps your access until the period ends.

Something in the app felt wrong or unkind

Please tell us. The prompts are AI-generated, and a response that lands badly is a bug we want to know about — that feedback is the main way the writing gets better.

If you need more than an app

Tend is a journalling tool, not mental health care, and it is not built for a crisis. If you are struggling, please contact a local emergency number or a crisis line in your country. In Austria, Telefonseelsorge is reachable on 142, free and around the clock.